To add a new question , click the “New question” button on the top of the page after you login .
Before creating any question ensure that you have at least one active category.
Specify the question and type the answer.
Assign it to the relevant category by choosing from the drop-down of category.
Slug (URL): This will be the page's URL. Slug will be automatically populated when you enter the question and tab out initially. Any commas, quotes, apostrophes, and other non-HTML characters are removed, and a dash is inserted between each word.
Search Indexed: Choosing "Yes" will allow your questions to be indexed by the search engines when crawled and keeping it to "No" will tell the search engines NOT to crawl the page and not to index the question by search engines.
Internal KB: Choosing "Yes" will restrict it to the logged users (staff members) only. Remember that choosing "Yes" will over ride the "Search Indexed" option and the question will not be visible to the general users. Choosing "No" will make it visible to public.
Each time you publish a question, the system will store a copy of it in the Revision . The revision history allows you to look back at the recent changes you’ve made and revert to an earlier version if necessary.
You can also add meta tags and meta description for every KB article to improve your Search Engine Optimization.
Once you are done, click “Publish” if you want to publish it to your sub domain else it will be saved in new questions and Hit the save button.
If you don't publish it your article will not be available to your audience.
To add, update or edit the KB sections and articles the staff require Managerial Permissions enabled to “Add & Edit KB sections and articles”.